Deliveries

Deliveries within Australia are sent by Australia Post.

Please check your deliveries as soon as possible as late claims may not be accepted.

Returns

We take pride in manufacturing garments of outstanding quality at a very competitive price. We understand occasionally there is a need to return garments to us.

We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it is returned and has been confirmed as faulty. We will also not refund any return postage charges unless the item(s) are confirmed as faulty.

What defines faulty?

  • Are faulty (unless caused by you);
  • Have been wrongly described;
  • Are different to the goods that you ordered;
  • Have defects that were not obvious or we did not bring to your attention.

When returning a garment, please ensure:

  • Contact us (via any method on the contact us page), stating as much detail as possible, the reason for the return;
  • Any faults must be clearly marked, pins or tape are acceptable as markers;
  • All garments must be laundered before returned. Soiled garments will not be accepted;
  • Returns are usually processed within 48 hours of receipt. However, please note that during busy periods processing may take longer (Please note we cannot accept liability until the item is received).

Garments should be returned by Australia post to:

Ross Christie & Co Pty Ltd
Unit 36, Axxess Park
170 Forster Road
Mount Waverley Vic 3149

* For International customers where special delivery is not available please ensure all items for refund are returned via an insured carrier service with tracking as we cannot accept liability until the item is received.